Terms & Conditions
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These terms will not affect your statutory rights.
Purchasing from SME Fertility
We are happy to take your payment over the phone as we understand that many customers feel that this is a more secure method.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the basket. After you have finished, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
The easiest and quickest method of payment is with a credit card though we do not accept postal orders, money orders or cheque's.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We at SME Fertility are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. As a customer your privacy is very important to us and we will NOT pass your details on to anyone else.
Once you have placed an order with us, your name and e-mail address will be added to our customer file. As a customer we may e-mail you from time to time to give you details of new products or to warn you the test you purchased from us is close to its expiry date. If you do not wish to receive any more e-mails from us, please send us an e-mail at firstname.lastname@example.org and you will be immediately removed from our mailing list.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us at email@example.com. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may in the future use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should e-mail us at firstname.lastname@example.org
Returns and Cancellation Policy
If there is an item missing from your order or the item you receive is damaged or defective then we will send you a replacement where possible. If a replacement is not available then we will refund your purchase in full. If you do receive faulty or incorrect goods then please hold onto them as we may require you to return them to us.
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund your payment in full and pay your costs of returning it to us (either via a personalized pre-paid return label, or by refunding your return postage costs).
We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to cover our fees and expenses from you by only refunding the price less the cost of postage.
14 Calander Day Cooling-off Period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the item being delivered.
Where you are withdrawing from your purchase within the 14 day cooling-off period, and there has been no error on our part, we will refund you in full, provided the item is still in its original condition. We will not refund your costs of returning the item to us. We advise that you use a fully insured posting method when returning the item to us.
Privacy of Order
All orders are shipped in plain outers with no indication of product type, or any other description of the product. The address label will have Private and Confidential typed on it. Our return address will also appear on the label as this is a Royal Mail requirement.
For more details on the security of our website please read the following page : Secure Payments
For full details please click the following link to read full information on our shipping methods.
Any Other Questions or Complaints
If there is any further information you require about our site please don’t hesitate to phone, write or e-mail us. All contact details can be found on our contact page.
If you have any complaints about our site or a purchased product, please e-mail us at email@example.com, where your complaint will be dealt with fairly and efficiently.